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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B) Deinstallation + Image load + Installation services
C) Next Business Day onsite + Labeling and Tagging
D) Installation services + Labeling and Tagging + Data and Device Security

2. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) Do you have employees who travel frequently?
B) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
C) How do you make changes to BIOS settings for the new PCs that arrive at your site?
D) How do you manage the complexity of dealing with your devices, network, and software Issues?
E) How do your employees currently migrate their data?

3. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
B) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
C) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
D) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.

4. How do HP Services help customers save money and simplify processes? (Select two.)

A) They provide free delivery.
B) They limit unexpected costs.
C) They cover 80% of out-of-warranty repairs.
D) They cover in-warranty devices from non-HP brands.
E) They enable customers to concentrate on core business activities.

Solutions: