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How to Prepare For SHRM SHRM-CP: Society for Human Resource Management Certified Professional Exam
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NEW QUESTION 258
Which of the following is not involved in the human resources professional's analysis of staffing needs?
- A. Review the economic situation to consider any changes to the company's hiring policy
- B. Create a list of necessary KSAs that will encourage company growth
- C. Review the results of past hiring decisions to increase the potential success of future decisions
- D. Consider various hiring options for any open positions, as well as positions that will be open in the near future
- E. Develop a list of employees who might be ready for promotion
Answer: A
Explanation:
Explanation: While a consideration of the economic situation might be useful, it is not a part of the human resources professional's analysis of staffing needs. The other answer choices - creating a list of necessary KSAs that will encourage company growth, developing a list of employees who might be ready for promotion, considering hiring options for open positions, and reviewing the results of hiring decisions for future hiring - are all part of an analysis of staffing needs.
NEW QUESTION 259
Which type of testing is not part of the medical examination conditions of ADA and may be required of any candidate?
- A. Aptitude test
- B. Drug screening test
- C. Driving test
- D. Polygraph test
Answer: B
Explanation:
Explanation: A drug screening test can be required of any candidate for a job, and the medical examination conditions of ADA do not prevent a candidate from being tested for drug use, regardless of disability. Polygraph tests, driving tests, and aptitude tests are not part of potential medical examinations, and all of these tests must be administered with certain stipulations from ADA.
NEW QUESTION 260
Which of the following types of health care plans is generally the most costly for patients but allows them to make their own selection of facilities and physicians?
- A. HMO
- B. PPO
- C. FFS
- D. POS
Answer: C
Explanation:
Explanation: An FFS, or Feeforservice, plan is generally the most costly for patients but allows them to make their own selection of facilities and physicians. A PPO, or Preferred Provider Organization, plan does not require that patients first contact a "gatekeeper" for medical treatment but allows patients to choose from a broad network. A POS, or Point of Service, plan offers a network (like a PPO) but allows patients to meet with a physician outside this network and request reimbursement later on. An HMO, or Health Maintenance Organization, plan does require a "gatekeeper" but also focuses on lower health care costs for patients and care that aims to prevent higher costs later on.
NEW QUESTION 261
The Stanley Corporation wants to avoid lawsuits, so the human resources department occasionally reviews the hiring process to ensure compliance with all equal opportunity regulations. This is an example of
- A. risk elimination.
- B. risk avoidance.
- C. risk transfer.
- D. risk mitigation.
Answer: D
Explanation:
Explanation: This is an example of risk mitigation. The Stanley Corporation minimizes the potential for lawsuits by monitoring its own compliance. Some risks cannot be entirely avoided; there is no perfect strategy for avoiding litigation. This risk cannot be eliminated. Risk transfer is similar to risk mitigation, but it involves increasing expense in one area to minimize a risk elsewhere. For instance, a company might increase insurance payments to account for a particular risk.
NEW QUESTION 262
Which of the following agencies is responsible for enforcing the rights of veterans in the workplace?
- A. EEOC
- B. OFCCP
- C. DOJ
- D. DOL
Answer: D
Explanation:
Explanation: The Department of Labor is responsible for enforcing the rights of veterans in the workplace. The EEOC, DOJ, and OFCCP are all responsible for enforcing other rights within the workplace.
NEW QUESTION 263
Lewis is in charge of collecting feedback from employees about a new program that his company has implemented. The company has a number of locations, spread out across four different countries. Which of the following methods of data collection would be most effective for Lewis to employ?
- A. Interviews
- B. Questionnaire
- C. Observation
- D. Focus group
Answer: B
Explanation:
Explanation: The widespread nature of the company locations means that a questionnaire is going to be the most effective way to acquire feedback; the questionnaire can be sent out, and employees can then complete it and return it by a certain time. A focus group is impractical, as it might be difficult to get enough people together for the discussion. Interviews and observation can prove to be cumbersome, both to employees and management, because they might require extensive travel and/or arranging of schedules.
NEW QUESTION 264
During which phase of the strategic planning process would a SWOT analysis be most useful?
- A. construction
- B. evaluation
- C. adjustment
- D. environmental scan
Answer: D
Explanation:
Explanation: A SWOT analysis would be most useful during the environmental scanning phase of the strategic planning process. During this phase, the strategy team tries to get the most accurate picture of the current state of the organization. A SWOT (strengths, weaknesses, opportunities, and threats) analysis is a common template for organizational selfassessment. It is a useful format because it requires planners to consider both internal (strengths and weaknesses) and external (opportunities and threats) factors.
NEW QUESTION 265
Which of the following types of deferred compensation plans is considered "portable" because employees can remove the money from the plan and convert the payment into other forms?
- A. Money purchase
- B. Profitsharing
- C. Cash balance
- D. Target benefit
Answer: C
Explanation:
Explanation: A cash balance plan is considered "portable" because employees can remove the money from the plan and convert the payment into other forms. A profitsharing plan, also known as a discretionary contribution plan, is considered to be best in a company that has highly variable annual profits. A money purchase plan offers employees a fixed annual percentage and thus is best in a company that has fairly consistent annual earnings. A target benefit plan uses actuarial formulas to determine how much an employee will receive toward retirement.
NEW QUESTION 266
Which of these businesses is most likely to have an outbreak of tuberculosis?
- A. day care center
- B. assistedliving facility
- C. gas station
- D. restaurant
Answer: B
Explanation:
Explanation: An assistedliving facility would be the most likely of these businesses to have an outbreak of tuberculosis. Tuberculosis is an airborne disease, and spreads quickly in places where people work closely together. An assistedliving facility, where people share the same space and breathe the same air every day, is an excellent breeding ground for TB.
NEW QUESTION 267
Philippa the head of the marketing department of Caledonia Coffee Company is planning to post a position that will allow current employees of the company to apply before that position opens to the public. Because the posting will be internal (arranged inhouse), the process will differ from that of a public posting. Philippa contacts the human resources department to find out which type of application would be best for an internal position. The best type of application for this situation would be which of the following?
- A. Shortform application
- B. Weighted employment application
- C. No application is needed - interested employees should submit resumes instead
- D. Jobspecific application
- E. Longform application
Answer: A
Explanation:
Explanation: For applications that are completed inhouse - that is, for internal applications that current employees complete - a shortform application is usually best. This is because the company will already have most of the employee's information on file and simply needs a formal application for the new job rather than an extensive application detailing information the company probably has. Answer choice B is incorrect because the weighted employment application, while specific to the job and excellent for considering the details of a candidate's qualifications, is far too costly to establish in this type of situation. Answer choice C is incorrect because the longform application is simply unnecessary for internal hiring. Answer choice D is incorrect because the jobspecific application (which is used largely for hiring a number of employees for similar positions) will not necessarily be useful for the company looking to hire internally. And answer choice E is incorrect because an application is almost always necessary, even for internal hiring.
NEW QUESTION 268
In the event that a potential retaliatory action has occurred from an employer against an employee, what is generally OSHA's first goal?
- A. Have employee reinstated with full benefits and back pay
- B. Protect employee by requiring continued pay without requiring a return to work
- C. Attempt reconciliation between employer and employee
- D. File criminal charges against employer for illegal retaliation
Answer: C
Explanation:
Explanation: OSHA's first goal is to attempt a reconciliation between the employee and his employer. If there is a possibility of avoiding legal action, it should be taken to avoid weighing down the legal system. (Thus answer choice B is not correct.) In the process of this reconciliation, OSHA might also work to have the employee reinstated with full benefits and back pay, but this would reflect the individual situation and is part of the larger reconciliation process instead of the primary goal. OSHA could step in to protect the employee by requiring continued pay without requiring a return to work, but again this would reflect an individual situation and would not necessarily be the primary goal.
NEW QUESTION 269
Identify the components of the fourdimensional model of management.
- A. audience, employees, responsibilities, actions
- B. recruitment, performance, transition, responsibility
- C. functions, roles, targets, styles
- D. leadership, subordination, administration, facilitation
Answer: C
Explanation:
Explanation: The components of the fourdimensional model of management are functions, roles, targets, and styles. In this model, managers have six functions: training and development; persuasive communication; influence and control; forecasting and planning; personal area of expertise; and administration. Managers also have four roles: innovator, evaluator, motivator, and director. Managers have five targets: peers, subordinates, external, superiors, and self. Finally, managers have an indeterminate number of styles, related to the particular personality and approach of the manager.
NEW QUESTION 270
Which motivational theory resulted in the idea that job enrichment can improve the overall quality of work and the workplace for employees?
- A. Vroom Expectancy Theory
- B. Alderfer ERG Theory
- C. Skinner Operant Conditioning Theory
- D. Herzberg Motivation/Hygiene Theory
- E. Adams Equity Theory
Answer: D
Explanation:
Explanation: The Herzberg Motivation/Hygiene Theory, developed by Frederick Herzberg in 1959, was the result of Herzberg's study on what motivated employees and the way that positive motivation could bring quantifiable results to a company. Herzberg concluded that giving employees the opportunity to excel in something will bring overall success to the entire company.
NEW QUESTION 271
Which of the following would reduce information overload during orientation?
- A. Preventing openended discussion after presentations
- B. Focus on the positive aspects of the organization
- C. Handing out documents supplementary to lecture material
- D. Conducting the program in one installment rather than in a series of meetings
Answer: C
Explanation:
Explanation: Handing out documents supplementary to lecture materials would help reduce information overload during orientation. Though it may seem that giving new employees more material to look over would contribute to information overload, research has suggested that employees are better able to understand complex subjects when they receive instruction in multiple modes. A focus on the positive aspects of the organization would not necessarily decrease information overload. Conducting a program in one installment would be more likely to overwhelm new employees. Finally, failing to allow employees to raise questions and concerns after a presentation will contribute to information overload.
NEW QUESTION 272
Which of the following is a rating method of performance appraisal?
- A. essay
- B. field appraisal
- C. checklist
- D. critical incident review
Answer: C
Explanation:
Explanation: A checklist is a rating method of performance appraisal. In a checklist system, the various elements of the job description are listed, and the employee receives a check mark for each element he performs with competence. This is considered a rating system because the number of checks can be converted into a score, which makes it possible to compare employees. In a field appraisal, someone besides the employee's supervisor observes and reports on the employee's performance. In an essay appraisal, the evaluator writes a short prose passage about the employee's performance. In a critical incident review, the supervisor discusses the especially positive and negative aspects of the employee's performance.
NEW QUESTION 273
Louisa is in the process of interviewing the prospective employees for an open position in the accounting department of a small publishing company. She has already interviewed several strong candidates, but she is looking forward to interviewing one of the candidates whose resume has struck her as showing significant potential. When this employee enters the room, however, it is obvious that he has not fully conquered his preinterview nerves, and he stumbles through the first few questions. By the end of the interview, however, the candidate is doing well, responding articulately and living up to the potential indicated in his resume. Louisa, though, is unable to overcome her disappointment with the candidate's earlier nervousness and fails to see his improvement during the interview. Louisa is thus displayed by which of the following types of interview bias?
- A. First impression
- B. Stereotyping
- C. Recency
- D. Nonverbal bias
- E. Knowledgeofpredictor
Answer: A
Explanation:
Explanation: Louisa's response to the candidate is influenced by her first impression of the candidate's behavior. A knowledgeofpredictor bias (answer choice A) means the interviewer responds to the candidate based on knowledge about the candidate's scores on evaluative tests that were given. A stereotyping bias (answer choice B) occurs when an interviewer bases a personal opinion about a candidate on a stereotype of the candidate rather than evaluating the candidate as objectively as possible. A recency bias (answer choice C) means the interviewer compares a candidate to the most recent candidate that was interviewed. A nonverbal bias occurs when the interviewer is overinfluenced by body language instead of by the candidate's responses.
NEW QUESTION 274
Which element of worker's compensation common law prevented employees from being compensated when their injury was caused by a colleague?
- A. good Samaritan law.
- B. voluntary assumption of risk
- C. doctrine of contributory negligence
- D. fellow servant rule
Answer: D
Explanation:
Explanation: The fellow servant rule prevented employees from being compensated when their injury was caused by a colleague. As the phrase suggests, this notion dates back to the time when workers were entirely uncompensated. In the past century, the legal system has begun to recognize that workers require more protection than is provided by relics of common law like the fellow servant rule.
NEW QUESTION 275
A labor union must deal with several different employers. The union decides to negotiate with the employers one at a time, hoping to achieve successively better deals. What strategy is this union using?
- A. parallel bargaining
- B. positional bargaining D.
multiunit bargaining - C. integrative bargaining
Answer: A
Explanation:
Explanation: This labor union is using a parallel bargaining strategy. Parallel bargaining is often used when the union believes that one particular employer will agree to an especially favorable deal. By negotiating this deal first, the union can set a standard that other employers will reluctantly meet. In the integrative bargaining approach, the union and employers lay all the facts on the table and compromise. In positional bargaining, the union and the employer are adversaries, each side using its leverage to get as much as possible. In multiunit bargaining, a single employer must deal with multiple unions representing different job groups.
NEW QUESTION 276
LMRDA is also referred to by which of the following names?
- A. Wagner Act
- B. LandrumGriffith Act
- C. TaftHartley Act
- D. NorrisLaGuardia Act
Answer: B
Explanation:
Explanation: As mentioned in the answer for question 149, the LaborManagement Reporting and Disclosure Act (LMRDA) of 1959 also goes by the name of LandrumGriffith (or the LandrumGriffith Act). The TaftHartley Act is the alternative name for the LaborManagement Relations Act (LMRA) of 1947. The NorrisLaGuardia goes by no other name. The Wagner Act is the alternative name for the National Labor Relations Act (NLRA).
NEW QUESTION 277
Pattern bargaining, whipsawing, and leapfrogging are all alternate names for which of the following collective bargaining strategies?
- A. Parallel bargaining
- B. Multiemployer bargaining
- C. Singleunion bargaining
- D. Multiunit bargaining
Answer: A
Explanation:
Explanation: Pattern bargaining, whipsawing, and leapfrogging are all alternate names for parallel bargaining. Singleunit bargaining has no alternate names. Multiemployer bargaining also has no recognized alternate names. Multiunit bargaining is also known as coordinated bargaining.
NEW QUESTION 278
The "golden" benefits for executive compensation packages include all of the following except:
- A. Golden handshake
- B. Golden lifeboat
- C. Golden life jacket
- D. Golden handcuffs
- E. Golden parachute
Answer: B
Explanation:
Explanation: The "golden" benefits for executive compensation packages include the golden parachute (answer choice B), the golden handshake (answer choice C), the golden handcuffs (answer choice D), and the golden life jacket (answer choice E). There is no golden lifeboat, however, so answer choice A is correct because it does not fall within this category of benefits for executive compensation packages.
NEW QUESTION 279
Which of the following pieces of legislation made it illegal for a business to discriminate against an employee due to his national origin?
- A. Title VII
- B. Rehabilitation Act
- C. SarbanesOxley Act
- D. HIPAA
Answer: A
Explanation:
Explanation: Title VII of the Civil Rights Act of 1964 made it illegal for a business to discriminate against an employee due to his national origin. The SarbanesOxley Act was intended to improve accounting practices within public companies. The Rehabilitation Act penalized businesses for discriminating against employees who have a disability. HIPAA, the Health Insurance Portability and Accountability Act of 1996, in part, protects workers against losing their health coverage immediately if they lose their jobs.
NEW QUESTION 280
According to Feldman's model of organizational socialization, in which stage do new employees confirm or dismiss the expectations held before hiring?
- A. encounter
- B. acquisition
- C. anticipatory socialization
- D. change
Answer: A
Explanation:
Explanation: According to Feldman's model of organizational socialization, new employees confirm or dismiss their prehiring expectations during the encounter stage. Feldman outlined three major stages in organizational socialization: anticipatory socialization, encounter, and change and acquisition. During anticipatory socialization, the potential new employee first learns about the organization. During the encounter stage, the recruit formally commits to joining the organization and becomes a part of it. During the change and acquisition stage, the new employee assimilates to the organizational culture.
NEW QUESTION 281
Which type of strike is launched despite a nostrike clause in the employee contract?
- A. secondary strike
- B. hot cargo strike
- C. sitdown strike
- D. wildcat strike
Answer: D
Explanation:
Explanation: A wildcat strike is launched despite a nostrike clause in the employee contract. Obviously, these strikes create intense conflict between employer and union. Sitdown strikes, which are prohibited by law, occur inside the work facility. Secondary boycotts are attempts by the union to keep an external company from doing business with the employer. In most cases, secondary strikes are illegal. A hot cargo strike, more commonly known as a hot cargo picket, aims to keep the employer from doing business with some other employer opposed by the union. Hot cargo pickets are prohibited by law as well.
NEW QUESTION 282
In which case did the Supreme Court rule that contagious diseases should be treated as handicaps under Section 504 of the Rehabilitation Act?
- A. Johnson v. Santa Clara County Transportation Agency (1987)
- B. Martin v. Wilks (1989)
- C. St. Mary's Honor Center v. Hicks (1993)
- D. School Board of Nassau v. Arline (1987)
Answer: D
Explanation:
Explanation: In School Board of Nassau v. Arline, the Supreme Court ruled that contagious diseases should be treated as handicaps under Section 504 of the Rehabilitation Act. This case was based on a schoolteacher who had tuberculosis and was unable to work for a long while, during which time she was fired. The Supreme Court ruled that employers are responsible for making reasonable accommodations for employees with contagious diseases.
NEW QUESTION 283
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