[Oct 09, 2023] Latest GCX-ARC PDF Dumps & Real Tests Free Updated Today
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NEW QUESTION # 31
Architect supplies a built-in _______________ flow.
- A. Inbound Call
- B. In-Queue Call
- C. Outbound Call
- D. Secure Call
Answer: B
NEW QUESTION # 32
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,2,3,6,5,8,7
- B. 1,4,3,2,6,5,8,7
- C. 1,3,2,4,6,5,8,7
- D. 1,4,2,3,6,5,7,8
Answer: A
NEW QUESTION # 33
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt_user_Welcome_en-us
- B. prompt_user_Welcome/en-us
- C. prompt user Welcome_en-us
- D. prompt user Welcome/en-us
Answer: A
NEW QUESTION # 34
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Play Wait Time
- B. Approximate Wait Time
- C. Hold Music
- D. Play Estimated Wait Time
Answer: D
NEW QUESTION # 35
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 36
To route an incoming call based on the current time, _____ is the best method.
- A. Callable time sets
- B. Scheduling
- C. Call route
- D. Inbound call flow
Answer: C
NEW QUESTION # 37
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
Answer: A
NEW QUESTION # 38
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Image
- B. Web Page
- C. Text
- D. Checkbox
- E. Visual Basic Control
- F. Call Flow
Answer: A,B,C,D
NEW QUESTION # 39
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Incomplete match timeout
- B. Enable speech recognition for the entire flow
- C. Complete match timeout
- D. Company Directory speech recognition
Answer: D
NEW QUESTION # 40
The FindSkill() function is not case sensitive when performing a search.
- A. False
- B. True
Answer: B
NEW QUESTION # 41
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. In-queue Call Flow
- B. Inbound Call Flow
- C. Outbound Call Flow
- D. Secure Call Flow
Answer: B
NEW QUESTION # 42
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. DTMF
- B. Prompts
- C. IVR
- D. Flow
Answer: B
NEW QUESTION # 43
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Outbound Campaigns
- B. Scripts
- C. Campaign Management
- D. Schedules
Answer: A
NEW QUESTION # 44
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use the directory feature for advertising the product.
- B. Use the data tables feature for advertising the product.
- C. Use the prompt feature to play the product details every time customer dials your contact center.
- D. Use an outbound campaign to promote the product.
Answer: C,D
NEW QUESTION # 45
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressLocalPart()
- B. EmailAddressDomainPart()
- C. MakeEmailAddress()
- D. EmailAddressDomain()
Answer: B
NEW QUESTION # 46
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Skills
- B. Language
- C. Roles
- D. Queue
Answer: A,B
NEW QUESTION # 47
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to Outbound Flow
- B. Transfer
- C. Transfer to ACD Flow
- D. Transfer to Flow
- E. Transfer to Secure Flow
- F. Hangup
Answer: B,C,E
NEW QUESTION # 48
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 49
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Disconnect
- B. Transfer to Flow
- C. Decision
- D. Jump to Menu
Answer: A
NEW QUESTION # 50
Which of the following feature is used to test the created flow before it goes live?
- A. Validate
- B. Test
- C. Debug
- D. Publish
Answer: B
NEW QUESTION # 51
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.IsDebug
- B. Flow.Version
- C. Flow.IsTest
Answer: A
NEW QUESTION # 52
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for interactions that are routed using ACD
- B. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- C. Queues provide ACD with a means to determine the skill level requirement of an interaction
- D. Queues match agents to an appropriate interaction using ACD
Answer: D
NEW QUESTION # 53
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Divisions
- B. Decision
- C. Schedule
- D. Prompts
Answer: A
NEW QUESTION # 54
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(5,3,2020)
- B. MakeDateTime(2020,3,5)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(3,5,2020)
Answer: D
NEW QUESTION # 55
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To be eligible to take the Genesys GCX-ARC exam, candidates must have a solid understanding of the Genesys Cloud CX platform and have experience designing and implementing solutions using this platform. Candidates must also have a strong understanding of cloud-based technologies and be familiar with industry best practices related to cloud architecture.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is a comprehensive test that evaluates an individual's knowledge and skills in architecting, implementing, and administering Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification exam is designed for professionals who want to demonstrate their expertise in the Genesys Cloud CX platform, which is used by many organizations globally to improve their customer experience.
To be eligible for the Genesys GCX-ARC Exam, candidates must have a thorough understanding of Genesys Cloud CX, including its features, functionality, and integration capabilities. They must also have experience working with Genesys Cloud CX solutions and be familiar with the best practices for designing and deploying these solutions. GCX-ARC exam consists of multiple-choice questions and performance-based scenarios that simulate real-world situations. Candidates must demonstrate their understanding of the concepts and their ability to apply them to solve complex problems.
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