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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. Which of the following requirements can be implemented using Next Best Action?

A) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
B) Identify why response rates for a campaign in a region are lower than the company average.
C) Provide the customer service representative with a list of potential reasons the customer has called.
D) Reduce average handle time of each customer interaction to less than two minutes per incident.

2. In Pega Decision Management, how do you prevent repeating an offer to a customer?

A) Add a decision shape to the offer flow.
B) Add a filter component to the decision strategy.
C) Add a customer interaction segment to the campaign.
D) Add a volume constraint to the campaign.

3. An application contains a flow action with an Apply to: class of TGB-HRApps-Work-TimeOff. When updating the application, you have a requirement to move the flow action to TGB-HRApps-Work so it can be used by more than one case type.
How do you prevent the application from using the rule in TGB-HRApps-Work-TimeOff?

A) Set the availability of the flow action in TGB-HRApps-Work to "Final".
B) Set the availability of the flow action in TGB-HRApps-Work-TimeOff to "Not available".
C) Set the availability of the flow action in TGB-HRApps-Work-TimeOff to "Withdrawn".
D) Set the availability of the flow action in TGB-HRApps-Work-TimeOff to "Blocked".

4. An insurance application contains a top-level case type named Auto Claim and a Damage Appraisal child case.
The company has determined that only one user may
open and work on a case at one time.
However, users working on damage appraisals should not lock out users working on the parent Auto Claim case.
Which two configurations satisfy this requirement? (Choose Two)

A) Select Default locking on the Auto Claim case type.
B) Select Optimistic locking on Damage Appraisal.
C) Select Do not lock the parent case when the child case is open on the Damage Appraisal case type.
D) Select Do not lock the parent case when the child case is open on the Auto Claim case type.

5. Business users are not able to update a delegated business rule. Select two possible causes. (Choose Two)

A) The availability of the delegated business rule is set to Blocked.
B) The business users do not have appropriate privileges in the access group.
C) The delegated business rule is currently being executed by another user.
D) The delegated business rule is not in an unlocked production ruleset.

Solutions: