Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Extensions | - Integration capabilities
|
| Topic 2: Field Service and Dispatch | - Field service operations
|
| Topic 3: Knowledge Management | - Knowledge articles
|
| Topic 4: Service Request Management | - Customer interaction handling
|
| Topic 5: Oracle Fusion Service Overview | - Service Configuration Basics
|
| Topic 6: Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Select Create Category > Create Child Category.
- B. Check the Active flag.
- C. Select the task Manage Service Request Categories.
- D. Select Status = "Active".
- E. Select Create Category > Create Top-Level Category.
- F. Complete Category Name.
- G. Select Service Catalog in Functional Areas.
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
- C. Choose all optional result columns.
- D. Do not choose any optional criteria columns.
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Notes
- B. Contacts
- C. Service requests
- D. Sales opportunities
- E. Social network
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Obtain the Change Password Link and add it to your DCS page.
- B. Enable the "Password Reset" option in the User Administration component.
- C. Instruct users that they can only change their password by chatting with an agent.
- D. Add the Password Reset component to your DCS application.
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows the display of a product hierarchy specifically for service purposes
- B. allows you to use the same product hierarchy as sales
- C. requires less work and effort
- D. allows use of a simpler hierarchy
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