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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) The service request assignment will be unpredictable.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The queue defined by default is the one assigned to the service request.

2. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Create several personalized searches and create them to each other.
B) Grant the agent Administrator permissions to add new search filters.
C) Create a new search through the application composer.
D) Add fields from the advanced search functionality.

3. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Disable the anonymous access option in your DCS application.
C) Configure your self-registrations so that they are automatically approved.
D) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

4. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Modify the Profile Value and save.
B) Lock the Profile Option for editing.
C) Select View > Detach.
D) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
E) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
F) Unlock and publish the new selected profile value.

5. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The environment was not provisioned correctly and the service module is missing.
B) The team members have not established the e-mail feature on the Offerings page.
C) The team members don't have the Email Administrator Role provisioned.
D) There are no specific e-mail tasks available.

Solutions: