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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following options is a hierarchy that is used in Knowledge Management?

A) Data - Information - Knowledge - Wisdom
B) Knowledge - Wisdom - Information - Data
C) Information - Data - Knowledge - Wisdom
D) Wisdom - Information - Data - Knowledge

2. Which of the following does the Availability Management process include:
1. Ensuring services are able to meet availability targets
2. Monitoring and reporting actual availability
3. Improvement activities, to ensure that services continue to meet or exceed their availability goals

A) All of the above
B) 1 and 3 only
C) 1 only
D) 1 and 2 only

3. Which of the following are goals of Service Operation?
1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2. The successful release of services into the live environment

A) Both of the above
B) Neither of the above
C) 1 only
D) 2 only

4. Which of the following actions are you likely to take when closing a problem?
1. Close any related incident records
2. Check that the problem record contains a full historical description of all events

A) Both of the above
B) Neither of the above
C) 1 only
D) 2 only

5. Which of the following activities are responsibilities of a Supplier Manager?
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers

A) 1, 3 and 4 only
B) None of the above
C) 1, 2 and 3 only
D) 2, 3 and 4 only

Solutions: