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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following CANNOT be provided by a tool?

A) Knowledge
B) Information
C) Wisdom
D) Data

2. Which one of the following is the purpose of service level management?

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To create and populate a service catalogue
C) To carry out the service operations activities needed to support current IT services
D) To ensure that sufficient capacity is provided to deliver the agreed performance of services

3. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Demand management
B) Service level management
C) Financial management
D) Risk management

4. Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

A) All of the above
B) 2 and 3 only
C) 1 and 3 only
D) 1 and 2 only

5. Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes

A) 1, 3 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 2, 3 and 4 only

Solutions: