Exam Name: System Consultant, Genesys SIP SERVER (GCP8 - SIP)
Certification Provider: Genesys
Corresponding Certification: Genesys Certification
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Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Genesys certifications and Genesys GEO-807 exam dumps lead to higher quality performance, recognized credibility, and greater customer success.
Upon completion of this course, you will be able to:
- Monitor, capture, and troubleshoot SIP traffic
- Install and configure Interaction Center components
- Deploy Genesys products in a VoIP environment
- Configure deployment scenarios
- Configure the SIP components of an IC system
If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Genesys GE0-803 certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Genesys GE0-803 then he should take this exam.
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
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Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp
The following will be discussed in Genesys GEO-807 exam dumps:
- Reporting Tables
- Configure Regionalization
- SIP Proxy
- DNS Server
- Codecs
- Interactive Update Provider Overview
- Log Viewer
- Configuring IC Switchover Process
- DHCP
- Configure SIP addresses
- Understanding Lines and Groups
- TroubleShooting
- New License Generation
- Interaction Subsystems
- IC Survey File
- SIP Station Configuration
- Running Setup Assistant
- Configure Line Groups
- Dial Plan
- Interaction Center Security Methods
- Using Interactive Update Client
- Gateways Overview
- IC System Manager
- Directory Server
- Interaction Center Architecture
- Post Installation Configuration
- Licensing Users and Stations
- Interaction Center Platform Overview
- Configure Interaction Media Server
- WireShark Analyzer
- SIP Line Configuration
- License Management and Allocation
- Installing IC and Interaction Media Server
- DID/DNIS Routing
- Site Information
- Database Server
- IC Licensing Overview
- Log Retrieval Assistant
Genesys GE0-807 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Monitoring & Troubleshooting | 15% | - Log analysis and problem diagnosis - Common signaling and media issues - Monitoring tools and metrics - Fault recovery and maintenance procedures |
| Routing & Call Processing | 20% | - Call classification and control - Inbound/outbound call handling - SIP routing logic and strategies - ACD queues and routing points |
| Integration & Interoperability | 15% | - Protocol translation and interworking - Integration with Genesys Framework - Connection to third-party SIP endpoints - Media control and signaling management |
| Installation & Configuration | 25% | - Software/hardware requirements - SIP Server installation and licensing - Integration with Genesys Media Server - Basic configuration and parameter settings |
| SIP Server Overview & Architecture | 25% | - SIP protocol fundamentals and call flows - SIP Server components and modules - Scalability and redundancy design - Deployment models and high availability |
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