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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In a GPR comparison test, what does the system evaluate?
Response:

A) Performance of GPR versus existing routing method
B) Agent salary and bonuses
C) Skill proficiency levels
D) Differences in queue wait times

2. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Website behaviors like clicks and form submissions
B) Database schema updates
C) Only system-generated call logs
D) Only events that involve a live agent

3. What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A) 12 hours
B) 1 year
C) 1 day
D) 7-14 days

4. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A) Archive the queue data
B) Disable AI for future calls
C) Enable GPR from the queue config
D) Notify supervisors of routing change

5. What does the "frequency cap" setting control in an action map?
Response:

A) The number of agents assigned to the map
B) The engagement queue overflow limit
C) The number of simultaneous offers per visitor
D) The maximum times an action can trigger for a visitor

Solutions: