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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Outbound email responses
B) Agent login times
C) Conversion events
D) Offer impressions

2. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A) The interactions are routed using the Standard ACD method.
B) The interactions are routed using the predefined fallback routing method.
C) Bullseye routing method is used as the default routing method in this scenario.
D) The interaction is automatically rejected and returned to the customer.

3. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As log files
B) As node-based flowcharts
C) As agent performance scores
D) As event bubbles with timestamps

4. __________ identify visitors based on characteristics like location, browser, device type, etc.
Response:

A) Campaign attributes
B) Custom attributes
C) Visitor journey attributes
D) Visitor attributes

5. In GPE, what is a "Journey"?
Response:

A) A summary report of daily routing activity
B) A training module for GPE AI models
C) The path a visitor takes across touchpoints and channels
D) A list of queue transfers within IVR

Solutions: