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EXIN ITIL Foundation Sample Questions:

1. Which one of the following would NOT be defined as part of every process?

A) Metrics
B) Functions
C) Roles
D) Inputs and outputs

2. Which statement about the known error database (KEDB) is CORRECT?

A) It is maintained by incident management and contains solutions to be implemented by problem management
B) It is maintained by the service desk and updated with the details of each new incident
C) It is maintained by problem management andis used by the service desk to help resolve incidents
D) It is a part of the configuration management database (CMDB) and contains workarounds

3. What is the BEST definition of a definitive media library?

A) It is a set of tools and databases that is used to manage knowledge, information and data
B) It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected
C) It is a secure library in which the latest versions of authorized software items are stored and protected
D) It is a structured document with definitive information regarding all live IT services, including those available for deployment

4. Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A) Change management
B) Transition planning and support
C) Design co-ordination
D) Service transition management

5. Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

A) All of the above
B) 2 and 3 only
C) 1 and 3 only
D) 1 and 2 only

Solutions: