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EXIN ITIL Foundation Sample Questions:

1. Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

A) Service portfolio management
B) Service level management
C) Service capacity management
D) Service catalogue management

2. What are underpinning contracts used to document?

A) The provision of IT services or business services by a service provider
B) The provision of goods and services by third party suppliers
C) Metrics and critical success factors (CSFs) for internal support teams
D) Service levels that have been agreed between the internal service provider and their customer

3. Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future

A) All of the above
B) 2 and 3 only
C) 1 only
D) 1, 2 and 4 only

4. Which process is responsible for ensuring that appropriate testing takes place?

A) Release and deployment management
B) Service level management
C) Knowledge management
D) Service asset and configuration management

5. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A) Public frameworks are prescriptive and tell you exactly what to do
B) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
C) Proprietary knowledge has been tested in a wide range of environments
D) Public frameworks are always cheaper to adopt

Solutions: