Cisco 100-140 Dumps - The Sure Way To Pass Exam
100-140 Exam Questions (Updated 2026) 100% Real Question Answers
NEW QUESTION # 349
Anna reports that she can no longer access the quarterly financial reports on the company server, even though her colleagues can.
What should you check first to troubleshoot her access issue?
- A. Ask Anna to restart her computer
- B. Update Anna's antivirus software
- C. Verify Anna's permissions on the folder containing the financial reports
- D. Check if Anna's account is locked out
Answer: C
Explanation:
Correct Answer. B. Verify Anna's permissions on the folder containing the financial reports Since Anna's issue is specific to accessing a particular resource that others can access, the first step is to check her permissions for that folder. This will determine if there has been any change affecting her access.
Option A is incorrect because an account lockout would prevent her from logging into the system entirely, not just accessing specific files.
Option C is incorrect as restarting the computer would not affect her permissions on the server.
Option D is incorrect because antivirus software updates would not impact her permissions to access specific network resources.
NEW QUESTION # 350
A network administrator notices that several computers on the network are unable to access shared resources and are assigned IP addresses starting with 169.254.
What is the likely reason for this issue?
- A. The DNS settings on the computers are incorrectly configured
- B. The DHCP server is unavailable or malfunctioning
- C. The subnet mask on the network is configured incorrectly
- D. The computers are set to static IP addressing
Answer: B
Explanation:
IP addresses starting with 254 are APIPA addresses, which devices assign themselves when DHCP servers are unavailable to provide configuration.
Option A is incorrect. Incorrect subnet mask configuration would not cause APIPA addresses to be assigned.
Option C is incorrect. Static IP addressing would prevent a computer from seeking a DHCP server or using APIPA.
Option D is incorrect. DNS configuration errors affect name resolution, not IP address configuration.
NEW QUESTION # 351
Which action should be taken when an application repeatedly crashes?
- A. Disconnect from the network
- B. Replace the hardware
- C. Clear application cache
- D. Reinstall the operating system
Answer: C
NEW QUESTION # 352
A user's external hard drive is not being recognized by their computer. In Device Manager, the hard drive does not appear under Disk Drives but shows up under "Other devices" with an unknown device label.
What should the technician do to resolve this issue?
- A. Physically reconnect the hard drive to another USB port
- B. Change the drive letter and paths in Disk Management
- C. Install the correct drivers for the external hard drive
- D. Update the motherboard BIOS
Answer: C
Explanation:
Correct Answer. C. Install the correct drivers for the external hard drive If an external device like a hard drive appears under "Other devices" as an unknown device, it is often due to missing or incorrect drivers. The technician should install or update the correct drivers for the external hard drive to ensure that the operating system can recognize and properly communicate with the device.
Option A is incorrect because while reconnecting the device can sometimes resolve connection issues, the presence of the device under "Other devices" specifically points to a driver issue.
Option B is incorrect because updating the BIOS, while important for overall system stability and compatibility, is less likely to resolve specific external device recognition issues compared to updating the device's drivers.
Option D is incorrect because changing the drive letter and paths is only possible once the device is recognized by the system, which in this case, it is not.
NEW QUESTION # 353
A user reports they cannot access the company's internal website hosted on an intranet server.
You suspect an issue with Active Directory affecting their access.
What should you verify first in Active
Directory?
- A. The user's account group policies
- B. The firewall settings on the user's computer
- C. The DHCP lease associated with the user's workstation
- D. The replication health between Domain Controllers
Answer: A
Explanation:
Correct Answer. C. The user's account group policies Group policies in Active Directory can affect access to network services, including intranet sites. If a user suddenly cannot access an intranet site, checking whether any applied group policies might be restricting their access is a prudent first step.
Option A is incorrect because DHCP leases affect network connectivity broadly, not access to specific services controlled by Active Directory.
Option B is incorrect because while replication issues between Domain Controllers can cause broader directory-related issues, they are less likely to affect individual user access to a specific intranet site.
Option D is incorrect because firewall settings on the user's computer, while potentially a factor, are not managed directly through Active Directory unless specifically configured via group policy.
NEW QUESTION # 354
A user is adding an additional network interface card (NIC) to their desktop computer for enhanced networking capabilities. The NIC is PCIe based.
Before installing the NIC, what is crucial for the technician to check regarding the PCIe slots on the motherboard?
- A. The color of the PCIe slots
- B. The number of free PCIe slots
- C. The speed of the PCIe slots
- D. The size of the PCIe slots
Answer: B
Explanation:
Correct Answer. C. The number of free PCIe slots Before installation, it's essential to check the number of free PCIe slots on the motherboard to ensure there is available space for the new network interface card. This helps in planning the installation and ensuring other components are not displaced or hindered by lack of space.
Option A is incorrect because while the speed of the PCIe slots can affect performance, the primary concern for installation is slot availability.
Option B is incorrect because the size matters in terms of compatibility (e.g., x1, x4, x16), but knowing if there is a free slot is more fundamental for determining if the installation can proceed.
Option D is incorrect because the color of the PCIe slots typically serves to differentiate types or speeds but does not determine whether the NIC can be installed.
NEW QUESTION # 355
A guest reports that they can see the public WLAN SSID but experience very slow connectivity speeds.
What should the technician investigate first?
- A. The total number of devices currently connected to the WLAN
- B. The bandwidth limit set for the guest SSID
- C. The security type used by the WLAN
- D. The proximity of the guest to the server room
Answer: A
Explanation:
Correct Answer. A. The total number of devices currently connected to the WLAN High device load on a WLAN can significantly reduce performance and connectivity speeds for all connected devices.
Option B is incorrect. Bandwidth limits could affect speed but would be consistent regardless of the number of devices.
Option C is incorrect. The security type can affect connection processes but not the speed post- connection.
Option D is incorrect. Proximity to the server room impacts wired connectivity more significantly than WLAN speed, which is more about proximity to the access point.
NEW QUESTION # 356
A technician is replacing the toner cartridge in a printer and notices that the printer continues to display a low toner message.
What should the technician do next to resolve this issue?
- A. Clear the printer's job queue
- B. Reinstall the old toner cartridge
- C. Update the printer's network settings
- D. Check if the toner cartridge is compatible and properly seated
Answer: D
Explanation:
Correct Answer. B. Check if the toner cartridge is compatible and properly seated Ensuring that the toner cartridge is compatible with the printer and properly installed is crucial for the printer to recognize the new cartridge and reset the toner level indicator.
Option A is incorrect. Reinstalling the old toner cartridge does not address the issue if it's already low on toner.
Option C is incorrect. Network settings do not impact toner detection and will not resolve a low toner message.
Option D is incorrect. The print job queue has no relation to the toner level warnings.
NEW QUESTION # 357
A user complains that their keyboard stops working intermittently. What should the technician do first to diagnose the issue?
- A. Clean the keyboard with compressed air
- B. Replace the keyboard with a newer model
- C. Check the keyboard's USB connection for any signs of damage or loose fit
- D. Install a new operating system
Answer: C
Explanation:
Correct Answer. A. Check the keyboard's USB connection for any signs of damage or loose fit Intermittent functionality often indicates a poor connection. Checking for damage or a loose connection can identify if the issue is physical, which is one of the simplest and most direct initial checks.
Option B is incorrect. Installing a new operating system is too drastic for what might be a simple connectivity issue.
Option C is incorrect. Cleaning the keyboard is beneficial for key function, not connectivity issues.
Option D is incorrect. Replacing the keyboard is premature without first confirming the source of the problem.
NEW QUESTION # 358
A printer connected to a busy office network frequently has issues with the print queue becoming full and not processing further documents.
What is the best preventive strategy?
- A. Upgrade the printer to a model with a faster processor
- B. Restrict printer access to fewer users
- C. Schedule regular automatic restarts of the print spooler during off-hours
- D. Assign a dedicated print server
Answer: C
Explanation:
Correct Answer. A. Schedule regular automatic restarts of the print spooler during off-hours Scheduling automatic restarts of the print spooler helps to clear out any latent issues that accumulate during heavy use, preventing the queue from becoming full and unresponsive.
Option B is incorrect. A faster processor may improve overall printer performance but does not directly manage the spooling process's reliability.
Option C is incorrect. While a dedicated print server can help manage loads better, it is not a direct solution for a full print queue.
Option D is incorrect. Restricting access reduces printer usage but does not directly prevent the queue from issues if it becomes full.
NEW QUESTION # 359
A user needs to ensure their computer's IP settings are not causing a conflict on the local network. What ipconfig command should the IT support technician instruct them to use to release and then renew their IP address?
- A. ipconfig /flushdns
- B. ipconfig /release followed by ipconfig /renew
- C. ipconfig /renew followed by ipconfig /release
- D. ipconfig /all
Answer: B
Explanation:
Correct Answer. A. ipconfig /release followed by ipconfig /renew Using ipconfig /release followed by ipconfig /renew is the correct procedure for releasing the current IP configuration and then requesting a new IP address from the DHCP server. This can resolve conflicts and refresh network settings on a device.
Option B is incorrect because renewing an IP address before releasing it does not address potential conflicts as the existing address might be retained.
Option C is incorrect because ipconfig /all only displays configuration details without making any changes to resolve conflicts.
Option D is incorrect because ipconfig /flushdns clears the DNS cache, which is unrelated to IP address conflicts on the network.
NEW QUESTION # 360
A macOS user is trying to determine how much storage space they have left on their MacBook.
Which tool should the technician recommend they use to find this information most accurately?
- A. Navigate to System Preferences > Network > Advanced
- B. Open the Apple menu and select "About This Mac," then go to the "Storage" tab
- C. Open Terminal and type df -h
- D. Use Spotlight to search for "Storage
Answer: B
Explanation:
Correct Answer. B. Open the Apple menu and select "About This Mac," then go to the "Storage" tab The "Storage" tab under "About This Mac" provides a visual and detailed summary of storage usage, categorized by file types across the drive, making it easy for users to understand their disk space status at a glance.
Option A is incorrect because using Spotlight to search for "Storage" might not direct the user to the specific system information needed.
Option C is incorrect because System Preferences > Network > Advanced deals with network settings and not storage.
Option D is incorrect because while df -h in Terminal does show disk space, it might be less user- friendly for those unfamiliar with command-line interfaces.
NEW QUESTION # 361
A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?
- A. Introduce tiered service levels based on client size and need
- B. Incorporate more frequent service reviews into the SLA
- C. Include a clause that allows for flexible service terms based on seasonal demands
- D. Reduce the number of services covered under the SLA to focus on quality
Answer: A
Explanation:
Implementing tiered service levels allows the SLA to be more tailored to specific client requirements and capacities, ensuring that service provision is consistent and meets varied client needs effectively.
Option B is incorrect because while more frequent reviews can help monitor SLA compliance, they do not inherently enhance service consistency.
Option C is incorrect as reducing the scope of services could limit client support rather than ensuring consistent quality across the board.
Option D is incorrect because flexible terms may help adapt to changes in demand but do not guarantee consistent service quality throughout different periods.
NEW QUESTION # 362
A user reports that they can no longer access a specific server within the local network. Before escalating to network infrastructure teams, what preliminary command should a support technician use to assess the connectivity issue?
- A. ipconfig /all to check the user's IP configuration
- B. route print to display the route table
- C. ping the server by using its IP address
- D. arp -a to display the ARP table
Answer: C
Explanation:
Using ping to the server's IP address can quickly verify whether the server is reachable from the user's workstation and is a basic initial check that can validate the presence of a network path or highlight its absence.
Option B is incorrect. The ARP table shows IP to MAC address mappings and would not be immediately useful for connectivity to a specific server.
Option C is incorrect. While checking the user's IP configuration is useful, it does not address connectivity to the server directly.
Option D is incorrect. Viewing the route table is more complex and is typically used for more detailed troubleshooting after confirming basic connectivity issues.
NEW QUESTION # 363
A support technician is documenting a resolved issue where a software bug caused data loss for a client.
What is the most effective way to document this interaction?
- A. Summarize the emotional impact of the issue on the client
- B. Describe the bug and its impact, and the steps taken to resolve the issue
- C. List all the software used by the client, regardless of relevance to the bug
- D. Focus on potential upgrades to the client's system to avoid similar issues
Answer: B
Explanation:
A comprehensive and factual description of the bug, its impact on operations, and the resolution steps is essential to document such interactions accurately. This approach ensures that the documentation is useful for reference and aids in handling similar issues in the future.
Option A is incorrect because focusing on the emotional impact does not provide a technical summary of the issue.
Option C is incorrect because listing all software, including irrelevant ones, clutters the documentation and detracts from the specific problem and solution.
Option D is incorrect as focusing solely on upgrades does not summarize the specific incident and its resolution.
NEW QUESTION # 364
During an online banking session, a user notices that pages are loading incorrectly or displaying outdated information.
What should they do first to try and fix this issue?
- A. Delete the browser history
- B. Change their online banking password
- C. Switch to a different Internet service provider
- D. Clear the browser cache
Answer: D
Explanation:
Clearing the browser cache removes stored data that may prevent web pages from loading updated content correctly, which is essential for sites like online banking where information changes frequently.
Option A is incorrect because deleting history affects only the list of visited sites and does not typically impact how web pages are loaded Option C is incorrect because changing a password does not affect how web pages are rendered or updated Option D is incorrect because switching ISPs is an extreme and largely irrelevant action for this type of issue
NEW QUESTION # 365
A user reports that their computer is running unusually slow. What is the most effective first step in gathering detailed information to diagnose the issue?
- A. Tell the user to reinstall the operating system
- B. Ask the user for specific symptoms, recent changes, and error messages
- C. Recommend that the user upgrade their RAM
- D. Advise the user to purchase a new computer
Answer: B
Explanation:
Gathering detailed information by asking about specific symptoms, recent changes to the computer system, and any error messages received is crucial for diagnosing the problem accurately. This approach ensures a thorough understanding of the issue before suggesting solutions.
Option A is incorrect because suggesting a new computer purchase does not address the root cause of the problem.
Option C is incorrect as reinstalling the operating system is a drastic step without first identifying the specific cause of the issue.
Option D is incorrect because recommending a hardware upgrade without detailed diagnostic information may not resolve the underlying problem.
NEW QUESTION # 366
An IT support technician is instructing a remote user on how to determine the total and available memory in their Windows 10 computer.
Which of the following steps should the technician advise the user to perform?
- A. Open Task Manager and select the "Performance" tab
- B. Navigate to Control Panel > System and Security > System
- C. Check under Device Manager > Memory Technology Devices
- D. Use the command prompt to execute mem /show
Answer: A
Explanation:
Correct Answer. B. Open Task Manager and select the "Performance" tab The "Performance" tab in Task Manager provides comprehensive details about memory usage, including total physical memory, available memory, and memory in use. This makes it a direct and informative tool for users to assess their memory status.
Option A is incorrect because the System section in the Control Panel shows basic system information and does not provide detailed memory usage statistics.
Option C is incorrect because the mem /show command does not exist in modern Windows systems; it is a DOS command and not applicable to Windows 10.
Option D is incorrect because Device Manager lists hardware components and their drivers but does not provide information about memory usage.
NEW QUESTION # 367
An individual approaches you in the office lobby, dressed in a technician uniform, and claims they need access to your department's server room to perform routine maintenance. The individual does not have an accompanying employee badge.
What should you do?
- A. Allow the technician to enter the server room since they appear to have legitimate business
- B. Escort the technician to the server room to monitor their activities
- C. Deny access and refer them to your manager or security for verification
- D. Ask the technician for their name and then leave them to proceed on their own
Answer: C
Explanation:
Correct Answer. C. Deny access and refer them to your manager or security for verification Denying access until the individual's identity and purpose are confirmed by authorized personnel ensures the security of sensitive areas and information.
Option A is incorrect. Allowing access based on appearance alone can lead to security breaches.
Option B is incorrect. Escorting without verification still risks unauthorized access.
Option D is incorrect. Leaving the technician unverified compromises security and does not ensure that they are authorized to be there.
NEW QUESTION # 368
A finance department user complains that their workstation, which is connected via an Ethernet cable, experiences slower speeds compared to other departments. What should be the first action to troubleshoot this issue?
- A. Test the speed using a network testing tool and check the Ethernet cable for damage
- B. Connect the workstation to a WLAN to compare speeds
- C. Replace the Ethernet cable with a fiber optic cable
- D. Increase the workstation's RAM
Answer: A
Explanation:
Correct Answer. B. Test the speed using a network testing tool and check the Ethernet cable for damage Using a network testing tool to check the connection speed and inspecting the physical state of the Ethernet cable can help identify if the issue is related to cable damage or other network bottlenecks.
Option A is incorrect. Replacing the Ethernet cable with fiber optic is impractical and unlikely to address issues specific to one workstation.
Option C is incorrect. RAM increases general computing performance but would not specifically affect network speeds.
Option D is incorrect. While connecting to WLAN could offer diagnostic insights, it doesn't directly resolve the issue or identify the cause of slower speeds on the Ethernet connection.
NEW QUESTION # 369
During a troubleshooting session, an IT support technician needs to instruct a macOS user on how to locate their IPv4 address to resolve an application's network access issue.
What step should the technician recommend?
- A. Click on the Apple menu > About This Mac > System Report
- B. Open System Preferences > Network, select the active connection, then click "Advanced"
- C. Go to the Apple menu > System Preferences > Sharing
- D. Use the Terminal and type netstat -nr | grep default
Answer: B
Explanation:
This method directs the user to the Network settings where they can easily see details of their active network connection, including the IPv4 address, under the TCP/IP tab after clicking
"Advanced."
Option B is incorrect because "System Report" provides hardware and system software information, which does not include specific network connection details like an IPv4 address.
Option C is incorrect because netstat -nr | grep default shows routing tables and gateway information, which is not specific enough for finding an IPv4 address.
Option D is incorrect because the Sharing menu primarily deals with settings for file, screen, and device sharing, not network connection details.
NEW QUESTION # 370
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