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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A) Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
B) Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
C) Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

2. During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.
Which question should the strategy designer focus on next to ensure success?

A) What are the assumptions about market conditions that would have to be true?
B) What user experience success metrics should be included in the product?
C) Whet ere the team's technical capabilities to deliver on the solution?

3. Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?

A) Commerce Cloud
B) Revenue Cloud
C) Marketing Cloud

4. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

A) Unify platforms and centralize support operations to save customers time and reduce business costs.
B) How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
C) As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

5. At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

A) They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.
B) They enable stakeholders to focus on generating ideas rather than detailing UI.
C) They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.

Solutions: