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Salesforce Strategy-Designer Exam Syllabus Topics:

Salesforce Certified Strategy Designer Sample Questions:

1. Following Salesforce's best practices for A/B UX Testing, should a version of the A/B test be the control version? That is, the website, app or page as it is, without adding any changes?

A) No
B) Yes

2. When the customer is using the web which feature allows users to generate cases directly from the web?

A) Web to Case
B) Pardot Form Handlers
C) Pardot Forms
D) Email to Case

3. From where can CTIs be downloaded?

A) The App Store
B) Nowhere, it belongs to standard Service Functionality.
C) the App Exchange

4. Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Discovery/Understanding

A) Codesign sessions
B) Group Conversations with stimulus
C) Interviews

5. Based on the Jobs to be Done framework, why must Jobs be defined on a conversation with the client?

A) Because they know the ultimate problem they are trying to solve.
B) Because they can be taught what to use a product for.

Solutions: