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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Campaign Design, Flow Orchestration & Content30%- Landing pages
  • 1. Components and configuration required to build landing pages
    - Personalization
    • 1. Handlebars
      • 2. Content variations
        • 3. Merge fields
          • 4. AMPscript
            • 5. Repeaters
              - Activation templates
              • 1. Selecting appropriate contact point values
                • 2. Configuring activation templates
                  - Flow orchestration
                  • 1. Trigger conditions
                    • 2. Flow configuration settings
                      • 3. Flow elements and logic for business processes and messaging
                        • 4. Flow types
                          - Messaging data sources
                          • 1. Selecting appropriate data sources for personalized customer data
                            Agentforce & AI Innovation11%- Conversational messaging
                            • 1. Ongoing interactions across messaging channels
                              • 2. Customer engagement and response handling
                                - Marketing agents
                                • 1. Content generation
                                  • 2. Campaign creation
                                    • 3. Audience segmentation
                                      - Predictive AI
                                      • 1. Selecting appropriate predictive AI features
                                        Data Modeling, Identity Resolution & Segmentation25%- Identity Resolution
                                        • 1. Linking multiple data sources into a unified profile
                                          • 2. Configuring Identity Resolution
                                            - Data 360 data object concepts
                                            • 1. Connecting, harmonizing, unifying, and activating customer data
                                              • 2. Audience segmentation and content personalization
                                                - Data 360 consumption and entitlements
                                                • 1. Consumption-based entitlements
                                                  • 2. Impact of marketing automation design decisions on platform consumption and usage
                                                    - CRM data ingestion and activation
                                                    • 1. Actionable Lists
                                                      • 2. Audience segmentation, activation, and content personalization
                                                        • 3. CRM objects and records
                                                          Analytics & Performance Insights8%- Marketing insights
                                                          • 1. Surfacing marketing data and insights across the Salesforce platform
                                                            - Reporting and analytics
                                                            • 1. Selecting pre-built dashboards for reporting requirements
                                                              Consent13%- Consent record management
                                                              • 1. Creating, managing, and updating consent records
                                                                - Consent banners
                                                                • 1. Configuring consent banners on marketing landing pages and external pages
                                                                  - Platform consent objects
                                                                  • 1. Purpose and relationships of consent objects
                                                                    - Consent management concepts
                                                                    • 1. Role of consent in customer engagement and compliance
                                                                      Platform Setup & Governance13%- Domain authentication and authorization
                                                                      • 1. Domain authorization for branded, authenticated email delivery
                                                                        • 2. Self-service domain authentication
                                                                          - Business Units and governance
                                                                          • 1. Content and user governance using roles and Enhanced CMS Workspaces
                                                                            • 2. Business Unit requirements
                                                                              - Marketing Cloud Next environment setup
                                                                              • 1. Core Org Edition requirements, Data 360 provisioning, Marketing Data Kit installation, and permission sets

                                                                                Salesforce Certified Marketing Cloud Next Consultant Sample Questions:

                                                                                A marketer at Northern Trail Outfitters wants to personalize an email by displaying a customer's loyalty status and points, which requires conditional logic. The data is available via the Data Graph.
                                                                                Which personalization method should the company use to meet this requirement?

                                                                                • A. Handlebars
                                                                                • B. Dynamic content blocks
                                                                                • C. Merge fields
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: A  🗳️

                                                                                Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                                                                A Marketing Cloud Next Consultant needs to create a re-engagement campaign targeting customers who have not made a purchase in the last 90 days. The campaign will be orchestrated using a flow. The audience for this campaign must be updated automatically as customer purchase behavior changes over time.
                                                                                Which feature must the consultant configure in Data 360 to meet this requirement?

                                                                                • A. Marketing Object
                                                                                • B. Automation Event-Triggered Flow
                                                                                • C. Audience Flow
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: C  🗳️

                                                                                Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                                                                Northern Trail Outfitters is building an activation-triggered flow to send promotional emails. The marketing team needs to personalize the email content using data derived from the activation, such as a calculated loyalty tier.
                                                                                Which data provider should the company use to personalize the email?

                                                                                • A. Apex Class
                                                                                • B. Data Graph
                                                                                • C. Activation
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: C  🗳️

                                                                                Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                                                                Northern Trail Outfitters (NTO) wants to include a list of purchased products in an order confirmation email.
                                                                                The order includes the product name, image URL, and price for each item in the order.
                                                                                How should NTO display all of the purchased products in the email?

                                                                                • A. Add a Repeater component to the email and configure the Repeater Source to use the order data.
                                                                                • B. Create variations in the email for each product and configure targeting rules based on the order data.
                                                                                • C. Use AMPscript to retrieve the order data as a rowset and loop through the records to render each product.
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: A  🗳️

                                                                                Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                                                                A retailer is planning their first "New Product Promotion" email campaign in Marketing Cloud Next. Their marketing manager wants to send to everyone in the CRM database who has not explicitly asked to be removed.
                                                                                What will happen when they launch the campaign?

                                                                                • A. The campaign will send successfully because no OPT_OUT record exists in either the cache or the Communication Subscription Consent data model object (DMO) for the "New Product Promotion" subscription.
                                                                                • B. The campaign will suppress all recipients who do not have an OPT_IN record in either the cache or the Communication Subscription Consent data model object (DMO) for the "New Product Promotion" subscription.
                                                                                • C. The campaign will only suppress recipients who have previously unsubscribed, as explicit consent is not required in sending marketing campaigns in Marketing Cloud Next.
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: B  🗳️

                                                                                Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

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