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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Digital commerce SDK
B) Custom API via lightening Out
C) Digital Commerce API
D) Cart Based API using Omni Out

2. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
B) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
C) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
D) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

3. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

4. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a callout orchestration item to execute a request on the fulfillment system for activation
C) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
D) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

5. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating millions of records will cause Order Management to fail during processing due to large volume
B) Migrating millions of records may reduce query performance due to large data volumes
C) This would require migrating all products sold within last 5 years, including those that are no longer sold.
D) Migrating Assets instead of orders would provide more business Value.
E) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

Solutions: