Exam Name: Salesforce Certified Slack Administrator
Certification Provider: Salesforce
Corresponding Certification: Salesforce Administrator
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- Total Questions: 212
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Slack Success | 15% | - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Create help channels for user support - Drive organizational collaboration and productivity |
| Topic 2: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
| Topic 3: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Configure app permissions and settings - Manage integrations and workflows |
| Topic 4: Channel & User Group Administration | 28% | - Convert public channels to private channels - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels |
| Topic 5: Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| Topic 6: User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management |
| Topic 7: Security | 15% | - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Configure domain and IP restrictions |
Salesforce Certified Slack Administrator Sample Questions:
You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've been asked to move a public channel from one workspace to another within your organization.
Which two steps should you take before moving the channel?
(Select the TWO best answers.)
- A. Confirm that you are an admin in both the origin and destination workspaces.
- B. Remove all members from the channel. They will need to be added again after the channel has moved.
- C. Confirm that the Org Owner is prepared to review and approve the channel move request.
- D. Confirm that all channel members are members of the destination workspace.
- E. Confirm that the channel history has been exported.
Correct Answer: A,D 🗳️
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You're an Org Primary Owner on your company's Slack Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief Information Officer (CIO) is keen on keeping all members of the organization informed about new Slack features on an ongoing basis.
How can you ensure all members are receiving ongoing enablement on new Slack features?
(Select the best answer.)
- A. Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.
- B. Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.
- C. Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.
- D. Advise Workspace Admins to direct all members to Slack's website to review new features.
Correct Answer: C 🗳️
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You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?
- A. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
- B. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
- C. Add the SMEs as internal app collaborators so they can directly manage the app's settings.
- D. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
Correct Answer: C 🗳️
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Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)
- A. Remotely erase data in the case of stolen mobile devices.
- B. Jailbreak or root detection for mobile devices.
- C. Domain allow list to limit mobile access to corporate workspaces only.
- D. Identity provider (IdP) group management for mobile devices.
- E. Block file downloads and copying on mobile devices.
Correct Answer: C,E 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
The Slack implementation team at Large Inc is confirming all of the settings on their new Enterprise Grid organization and wants to make sure that they have appropriately involved the Security team in any critical security decisions.
Which TWO of the following settings are most critical to discuss with their Security team? (Choose two.)
- A. Whether to enable admin-approved apps
- B. Who is allowed to add custom emoji
- C. Who can create and archive channels
- D. Who can invite new members
Correct Answer: A,D 🗳️
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