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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Topic 2: Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| Topic 3: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 4: SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Topic 5: Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following tools provides you with a central point of access to Customizing?
A) Business Object Browser (SWO2)
B) Object Navigator (SE80)
C) Customizing - Edit Project (SPRO)
D) Repository Information System (SE84)
2. What should the partner do when it receives a message from a customer end user?
A) Recommend to the end user to wait for the next SAP release.
B) Forward the message to SAP and advise the end-user of the current situation.
C) Undertake the support level 1 and 2 tasks of primary support services.
3. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)
A) Up-to-date
B) Upgrade
C) Update
D) Updating
4. What is a work center in the SAP Solution Manager? (Choose two)
A) A tailored and role-based user environment to simplify your work
B) Exchange data to SAP systems
C) A community
D) An easy navigation through a central role-based access point
5. You are analyzing a problem with a failed update that terminated in a shortdump. You need to reproduce the problem so it can be analyzed using an SQL trace. What is the best way to do this?
A) Test the failed update module in SM13.
B) Execute the transaction once more.
C) Debug the failed update from SM13.
D) Use SM13 to repeat the update for all records that belong to the transaction.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: A,D | Question # 5 Answer: A |
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