Exam Name: Certified Pega Customer Service Developer 23
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application Development | 15% | - Center-out architecture - Application development lifecycle - Coexistence and modular reuse |
| Case Management | 10% | - Service requests - Customer Service case creation best practices - Case templates and configuration |
| Business Outcomes | 5% | - Aligning implementation with business goals |
| Channels | 15% | - Email bots and voice channels - Digital Messaging and Messaging AI - Pega Call configuration |
| Interaction Management | 15% | - Dialog configuration - Business conditions and verification - Pega Knowledge integration |
| User Experience | 20% | - Constellation UX best practices - Composite UI patterns - Composite tabs configuration |
| Reporting | 5% | - Insights creation - Dashboard configuration |
| Data Integration | 15% | - Storage and external data options - Common Data Model purpose and components - Entity and relationship configuration |
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