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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
B) In the Platinum SLA modify the total incident count to 100 and save it.
C) Rename the Platinum SLA, change the total incident value to 100, and save it.
D) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

2. What is the purpose of an SLA in Knowledge base?

A) to group and refine related answers based on the product and the service level
B) to rank customers based on the number of answers posted in a forum based on the service level
C) to give permission to users to add questions in a forum based on the service level
D) to provide access to theanswers based on the customer service level agreement matching the answers' access level

3. How is unconditional linking different from conditional linking for a linked column in a report?

A) Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
B) Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
C) Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
D) Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.

4. An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

A) The user cannot delete it because it directly affects the reference document that the translation document is based upon.
B) The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
C) The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
D) The user needs Admin permission to delete the translated document.

5. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
B) Make the answer status private, make the required changes, and republish it.
C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
D) Add a conditional section within the answer with any access level.

Solutions: