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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the impact to the CBL contingency due to the identification of new operational risks?

A) Change Management process must be triggered.
B) New Cost Baseline must be approved by Revenue Recognition Board.
C) Cost per Site will increase.
D) Reduction of Gross Margin.

2. What does Business Management in the Operations Model mean?

A) Contractual SLA management, Contract management, Partner management and Risk Management.
B) Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.
C) F&C activities related to Contract Management.
D) Management of a (G)NOC and field maintenance organisation.

3. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
B) Reprimand the engineer and send a major outage report to the customer.
C) Ensure the engineer receives the required training to ensure the error is not repeated.
D) Immediately inform the CT head so he can advise the customer that the issue has been resolved.

4. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Initiate the Change Management Process.
B) Execute if there is a risk to harm the customer satisfaction.
C) Execute but only with formal approval of the Operations Business Manager.
D) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.

5. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Configuration Management.
B) Field Operations.
C) Customer Care back office.
D) Performance Management.

Solutions: