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Potential Candidates and Their Abilities

The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:

• Manage inventory and purchasing;
• Manage field service mobility.
• Schedule and dispatch work orders;
• Manage assets and agreements;
• Configure field service applications;

Work Orders Management: 15-20%

• Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
• Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
• Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
• Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.

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Languages: English, Japanese

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.

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Preparation Process in 6 Steps

The potential candidates for the Microsoft MB-240 exam might actually be trying to find the best way to prepare for their test. To achieve success in this certification exam, they should do the following:

Step 1: Check Out Microsoft Documentation

Those individuals who are studying for this test should start by finding some reliable documentation to substitute their preparation process. There is no need to worry because Microsoft is a responsible vendor, which strives to make your certification journey quick and easy. In fact, there is no place more reputable and generous than the place where the exam has stemmed from. The official site is full of documentation that you can use. Therefore, you should visit the platform and find out exactly what the vendor has for you.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx