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Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:
- Describing the role and impact of the Management of Organizational Changes in successful improvement
- Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context
- Applying knowledge of the Management of Organizational Changes when planning and implementing improvements
- Describing the purpose and value of activities of the Management of Organizational Changes
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Ability to Apply the Information Technology Service Management Guiding Principles in a Real-World Context: The next part measures the competence of the professionals in the following:
- Applying the Information Technology service management guiding principles in a specific context when planning and implementing service improvements
- Applying the Information Technology service management guiding principles in a real-world context
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Service Improvement (CSI) | - Measurement and metrics
|
| Topic 2: Organizational Change Management | - Driving adoption of ITIL practices
|
| Topic 3: Communication and stakeholder management | - Effective communication planning
|
| Topic 4: Practical ITIL application | - Applying ITIL guidance in real scenarios
|
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