Exam Code: ITIL-5-Foundation
Exam Name: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 2	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 3	Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 4	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 5	ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

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ITIL Foundation (Version 5) Sample Questions:

Question #1

Which of the following is an example of access to resources ?

A. A supplier delivers new laptops to the customer's office
B. An employee attends a training session delivered by an instructor
C. A user is granted permission to use a cloud-based application
D. A technician performs on-site installation of equipment

Reveal Solution Discussion 0

Correct Answer: C 🗳️