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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP Infrastructure Management solution helps organizations accelerate time-to-repair by preventing the inconsistencies and misconfigurations that are at the root of most problems?

A) Network Operations Center
B) Network Monitoring
C) ServerAutomation
D) Network Node Manager i

2. With which persona should a salesperson discuss HP Operations Analytics relating to the "no way to incorporate historical data for trend comparison and predictive insight" pain point?

A) director of mobile applications
B) director of applications monitoring
C) director of performance testing
D) director of operations

3. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.

4. Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A) director of service management
B) VP of operations
C) director of applications support
D) director of distributed systems

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying the customers' pain points and their associated compelling events or manifestations.
B) Identifying competitors who are engaging with the customers.
C) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
D) Highlighting the customers' ITIL Service Management issues.

Solutions: