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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Upgrading with HP Contract
B) Purchasing an extended warranty
C) Hardware Refresh
D) HP Post-Warranty Care Pack

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Custom Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Standard Contractual Services

3. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services are linked to one hardware serial number.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

4. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Custom Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Standard Contractual Services

5. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is it to cover new equipment?
B) Is there an RFP for services?
C) Would the customer fleet support solution benefit from onsite engineers?
D) Does the customer environment contain multi-vendor equipment to support?
E) Does the customer need to have one service agreement per serial number?
F) Would the customer benefit from an up-front payment?

Solutions: