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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which term relates to service levels aligned with the needs of service consumers?

A) Service management
B) Utility
C) Cost
D) Warranty

2. Which practice recommends the use of event-based surveys to gather feedback from customers?

A) Change enablement
B) Service level management
C) Problem management
D) Service request management

3. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A) services
B) IT assets
C) outcomes
D) organizations

4. Which is included in the purpose of the 'service level management' practice?

A) To ensure accurate information about the configuration of services is available
B) To maximize the number of successful service and product changes
C) To set clear business-based targets for service levels
D) To ensure that suppliers and their performance are managed appropriately

5. Why should some service requests be fulfilled with no additional approvals?

A) To ensure that information security requirements are met
B) To ensure that spending is properly accounted for
C) To set user expectations for fulfilment times
D) To streamline the fulfilment workflow

Solutions: