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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) quick campaigns
B) price lists
C) sales literature
D) campaigns
E) products

2. Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

A) Cases
B) Users
C) Teams
D) Accounts
E) Leads

3. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
C) Open the opportunity, and then change the currency.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

4. In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

A) In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
B) Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
C) In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
D) Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.

5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) Opportunities can be created for leads.
B) The Pipeline Phase field is mandatory.
C) All quotes related to an opportunity must be in the same currency.
D) A Price List is required to add products to an opportunity.

Solutions: