Exam Name: Cisco Customer Success Manager (820-605日本語版)
Certification Provider: Cisco
Corresponding Certification: Digital Transformation Specialist
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820-605日本語 PDF Practice Q&A's
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- Total Questions: 173
- Updated on: Oct 22, 2026
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No. of Questions: 173 Questions & Answers
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Cisco 820-605 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Success Plan Creation | 25% | - Identify the product or solution purchased - Identify key stakeholder roles - Validate the desired business outcome based on information obtained from key stakeholders - Identify critical success factors to connect to business outcomes - Analyze the account baseline to identify gaps
- Analyze a customer health score
- Describe the common elements of a customer success plan |
| Customer Success Industry | 15% | - Explain the key drivers creating the need for Customer Success - Define customer success (expected and unexpected value) - Explain the customer lifecycle journey - Compare customer success, customer support and sales - Explain the value proposition for customer success
- Explain different IT purchasing and consumption models
- Identify the key metrics for customer success
- Explain the financial implication of the following metrics
- Describe customer engagement models based on customer segmentation
- Describe the objectives of the Customer Success Manager |
| Expand Opportunities and Renewal | 15% | - Describe types of expand opportunities
- Identify potential expansion opportunities across the customer lifecycle from a customer success plan |
| Customer Success Management | 20% | - Explain the elements of customer onboarding
- Explain the purpose of essential customer management activities
- Explain communication needs of stakeholders
- Describe the Quarterly Success Review process |
| Barrier Management | 25% | - Identify types of customer barriers
- Describe sources used to identify customer barriers
- Identify customer barriers
- Identify actions that impact time to value for common customer barriers
|
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Topics of Cisco 820-605: Cisco Customer Success Manager Exam
candidates must know the exam topics before they start preparation. Because it will help them in hitting the core. Our 820-605 exam dumps will include the following topics:
Describe the role of the Customer Success Manager
Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Outline
Describe the tools that the Customer Success Manager uses to ensure the customer experience
Describe the lifecycle approach to customer experience
Transition to Subscription Econo
- Defining Customer Success and the CSM Role
- Impact of Customer Success on Business Practices
- Customer and Industry Trends
Engaging the Customer for Succe
Engaging the Customer for Success Addressing Barriers
Customer Success Management Activiti
- Customer Success Management Activities
- Success Plan Elements
- Expand and Renewals
Cisco Customer Success Manager (820-605日本語版) Sample Questions:
カスタマーサクセスマネージャーが顧客をサポートするために四半期を通してどの2つのアクションを実行する必要がありますか？ （2つ選択してください。）
- A. 継続的な活動の成功計画を確認および更新します
- B. 販売およびマーケティング戦略会議に参加する
- C. お客様のオンライン画像を観察します
- D. ヘルスインデックスが緑である限り、アクションは不要です。
- E. サービスの問題とエスカレーションを管理する
Correct Answer: A,E 🗳️
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ある病院は、メール、ナレッジマネジメント、ID管理、ユニファイドコミュニケーションシステムといった新しいソリューションに多額の投資を行ってきました。これらのソリューションの導入と統合において、病院は重要な成功要因を特定する必要があります。カスタマーサクセスマネージャーはどのようなアドバイスを提供すべきでしょうか？
- A. 各テクノロジー分野に関連する業界標準に従います。
- B. ソリューションを展開するために、マルチドメインの専門知識を持つ単一のインテグレーターを任命します。
- C. さまざまなベンダーを管理するために社内の専門家チームを編成します。
- D. エンドユーザーへの影響を含め、全体的な変更管理を効果的に実施します。
Correct Answer: D 🗳️
顧客の成功を文書化する最も良い理由は何ですか？
- A. お客様が購入したソリューションによって達成される価値を認識させるため
- B. 会社のビジネスの成功を測定するKPIを確立する
- C. 販売チームに拡大の機会を提供する
- D. プロジェクト管理の役割と責任を文書化する
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
顧客による製品の使用が時間の経過とともに低下していることに気付きました。
どのアクションを検討しますか？
- A. より多くの人に製品を使用してもらうように注意深くお客様に伝えます
- B. ソリューションと競合他社の比較を顧客に示す
- C. 顧客のビジネスプロセスを再評価し、ソリューションの機能を概説する
- D. 新しいソリューションが間もなく利用可能になることをお客様に伝えます
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
顧客は購入した製品またはソリューションからいつ価値を受け取り始めるのでしょうか?
- A. 顧客の既存のインフラストラクチャ向けにテクノロジが設計されている場合
- B. 顧客が望ましい結果が達成されていることを認めたとき
- C. 顧客がソリューションを拡張する方法を探しているとき
- D. テレメトリと使用状況の分析情報が活用されるとき
Correct Answer: B 🗳️
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