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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) JavaScript
B) Go
C) Rust
D) Python
E) Typescript

2. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
B) Enable "State Synchronization" under Desktop > Webex App configuration.
C) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
E) Enable "Webex App Integration" under Desktop > Webex App configuration.
F) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

3. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is a codec mismatch.
B) The audio file is missing.
C) There is no or invalid Text-to-Speech Message.
D) Cisco Cloud Text to Speech engine is unavailable.

4. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) WebRTC desktop calling
B) Dedicated Instance without SIP trunks
C) Cloud Connected PSTN only
D) Local Gateway with Webex Calling

5. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Ensure the Condition node is present in the flow for post activities.
B) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
C) Configure the Scripted AI Agent.
D) Add the Media Stream node after the Agent Answered event.

Solutions: