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Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

1. Welche Agentenanwendung verwendet die Communication Control Toolkit (CCT)-Funktion in Avaya Contact Center Select (ACCS)?

A) one-X-Agent
B) Avaya Agent Desktop
C) Anzeige des Agenten-Desktops
D) Avaya Communicator

2. Web Traveling.com verwendet Outlook mit einem Exchange-Server. Sie haben dem Kunden vorgeschlagen, das Outlook-Plugin zu verwenden.
Was macht dieses Plug-In für die Benutzer von Web Travellng.com?

A) Es fügt Avaya IX Workplace Client-Funktionalität zum Outlook-Fenster hinzu.
B) Es fügt Outlook-Zugriff zu Avaya IX Workplace Client for IP Office hinzu.
C) Fügt dem Outlook-Fenster eine Teilmenge der one-X Portal-Funktionalität hinzu.
D) Fügt dem one-X Portal-Desktop Outlook-Zugriff hinzu.

3. Welche Funktion erfordert bei den Avaya J100 Series IX IP-Telefonen PoE Klasse 2?

A) Die eingebaute Lautstärkeanhebung
B) Das Tastenmodul JBM24/JEM24
C) Das drahtlose J100-Modul
D) Das Farbdisplay

4. Siehe Ausstellung.

Wie leitet Avaya Contact Center Select (ACCS) Kontakte basierend auf der Geschäftslogik an unterstützte Endpunkte weiter?

A) Über IP Office, gesteuert durch CCMS und verankert im Medienserver: A-6-2-5
B) Durch IP Office, kontrolliert durch CCT und verankert in IP Office: A-6-1-7
C) An IP Office und verankert in IP Office: A-6
D) Über IP Office, gesteuert durch CCMS und direkt an das Telefongerät weitergeleitet: A-6-2-B

5. Siehe Szenario: IT-FAC.

Sie beabsichtigen, IT-FAC zu empfehlen, die Geopräsenzfunktion zu verwenden, um den Überblick über das Sicherheits- und Wartungspersonal zu behalten.
Welche Anwendung und Bereitstellungsoption bietet diese Funktionalität?

A) Avaya Communicator mit iOS- oder Android-Smartphones
B) one-X Mobile Preferred mit Windows-Smartphones
C) one-X Mobile Preferred mit iOS- oder Android-Smartphones
D) Scopia Mobile mit iOS- oder Android-Smartphones

Solutions: