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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - IP Office Server and Software Installation - System Configuration and Licensing - User, Extension and Trunk Setup |
| Topic 2: Troubleshooting | 15% | - Fault Isolation and Log Analysis - Application and Service Recovery - Common Voice and Connectivity Issues |
| Topic 3: Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Security and Access Management - Backup, Restore and Software Upgrades |
| Topic 4: SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components - Network and System Requirements |
| Topic 5: Applications and Features | 20% | - Voice Mail and Messaging - Mobility and Collaboration Tools - Contact Center Basic Features |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which three are required to get UMS working on a client PC? (Choose three.)
A) VoiceMail Pro installed with the UMS option loaded on a server
B) UMS Web Service is enabled on the User Profile in the configuration
C) a compatible Internet browser
D) MAPI Profile installed and configured on the VoiceMail Pro server
E) UMS Client application installed on the user's PC
2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Continuous Log
B) Snapshot
C) Development Tracing
D) Selective View
E) Resource View
3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Answer Pending
4. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)
A) IP500 VCM Channels License
B) PRI24/PRI30 Expansion Card
C) PRI-UNI Expansion Card
D) VCM32
E) IP500 T1/E1 Channels License
5. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
D) "Agent1" cannot be used as a name for a CCR agent.
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: C,E | Question # 5 Answer: B |
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