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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Enable UDFthe system parameterlevel.
B) Enable UDFon eachuser'sprofile.
C) Check Export to External Systems at the system parameter level.
D) Check Export to External Systems on the user's profiles.

2. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Import service.
B) Restart the Synchronizerservice.
C) Restart the Provisioning server.
D) Restart theLicensingserver.

3. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A) Copy thelicense file to C:\ and reboot the ACCCM server.
B) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
C) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
D) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.

4. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Sync Service
B) Active Directory Synchronization Service
C) Importer Service
D) Licensing Service
E) Functional Service
F) Provisioning Service

5. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Inactive Usersfieldto 'yes'in the System Parameters.
B) Change the Delete Users field to 'no' in the User Parameter.
C) Change the Delete Users field to 'no' in the System Parameters.
D) Change the Inactive Users field to'yes' in the User Parameters.

Solutions: