Exam Name: SAP Certified - SAP Field Service Management
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Reporting and Analytics | 16% | - Reports and Dashboards - Service Performance Metrics - Custom Report Generation - KPI Monitoring and Analysis |
| Topic 2: Mobile Application | 20% | - Offline Capabilities - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Real-Time Communication |
| Topic 3: Configuration and Integration | 16% | - Third-Party System Integration - SAP FSM System Configuration - API and Web Services - Integration with SAP ERP and CRM |
| Topic 4: Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Creation and Processing - Service Order Status Management - Service Order Assignment and Routing |
| Topic 5: Resource Management | 22% | - Workforce Planning and Forecasting - Travel and Route Optimization - Skill-Based Matching - Technician Management |
SAP Certified - SAP Field Service Management Sample Questions:
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Standardized framework
- B. Customer loyalty programs
- C. Expert guidance
- D. Best marketing practices
- E. Integrated toolchain
Correct Answer: A,C,E 🗳️
What are some of the characteristics of assisted scheduling?
There are three correct answers.
- A. Assisted scheduling can work with custom optimization policies
- B. The scope and parameters for assisted scheduling can be completely tailored to the use case
- C. Assisted scheduling is triggered by the user or by an API call
- D. The scope and parameters for assisted scheduling are largely pre-determined
- E. Assisted scheduling is triggered by a scheduled business rule
Correct Answer: A,C,D 🗳️
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
- A. All data required for an online report is read from the FSM cloud.
- B. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
- C. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
- D. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
Correct Answer: A,B,C 🗳️
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
- A. Moments
- B. Business Processes
- C. Chat assistants
- D. Moment sets
Correct Answer: A,D 🗳️
Which of the following features are part of company configuration?
There are four correct answers.
- A. Custom translations
- B. Company settings
- C. Password policy
- D. Screen configuration
- E. Admin policy groups
- F. Service workflows
Correct Answer: A,B,D,F 🗳️
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