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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Download exam skills outline

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The experience of Microsoft MB-910 certification helps in increasing your confidence level and helping you to handle all matters related to programming. This helps in understanding the new concepts and applications of newer versions of Microsoft software.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Microsoft MB-910日本語 Exam Syllabus Topics:

SectionObjectives
Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
  • 1. Accounts and contacts management
    • 2. Sales reporting and dashboards
      • 3. Leads and opportunities management
        Describe Dynamics 365 Customer Service capabilities- Customer support features
        • 1. Omnichannel engagement basics
          • 2. Knowledge base usage
            • 3. Case management
              Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
              • 1. Marketing capabilities overview
                • 2. Sales capabilities overview
                  • 3. Customer Service capabilities overview
                    Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
                    • 1. Email marketing basics
                      • 2. Customer journey concepts
                        • 3. Segmentation and targeting

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