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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Service value chain
- Continual improvement
- Governance
- Guiding principles
Topic 2: Key Concepts of Service Management- Value, outcomes, costs, and risks
- Services and service relationships
Topic 3: The Four Dimensions of Service Management- Partners and suppliers
- Information and technology
- Value streams and processes
- Organizations and people
Topic 4: ITIL Practices Overview- General management practices (e.g., incident, change, problem management)
- Service management practices
- Technical management practices

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Welche Vorgehensweise hat einen Zweck, der die Verwaltung finanziell wertvoller Komponenten umfasst, die zur Bereitstellung eines IT-Dienstes beitragen können?

  • A. Bereitstellungsverwaltung
  • B. Kontinuierliches Management
  • C. IT-Asset-Management
  • D. Überwachung und Ereignisverwaltung
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

Welche Aussage zum „Modell der kontinuierlichen Verbesserung“ ist RICHTIG?

  • A. Organisationen sollten die Schritte des Modells in der Reihenfolge durcharbeiten, in der sie präsentiert werden
  • B. Das Modell ist nur auf bestimmte Teile des Service-Wertsystems anwendbar
  • C. Das Modell hilft Organisationen, Verbesserungen mit ihren Zielen zu verknüpfen
  • D. Organisationen sollten ein zusätzliches Modell oder eine Methode verwenden, um Verbesserungen mit dem Kundenwert zu verknüpfen
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Welche Aktion wird von einem Dienstanbieter durchgeführt?

  • A. Empfang der vereinbarten Ware
  • B. Sicherstellung des Zugriffs auf vereinbarte Ressourcen
  • C. Erforderliche Serviceaktionen werden angefordert
  • D. Budget für die Servicenutzung autorisieren
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Welche Praxis ist für die Verschiebung neuer oder geänderter Komponenten in Live- oder andere Umgebungen verantwortlich?

  • A. Aktivierung ändern
  • B. Lieferantenmanagement
  • C. Bereitstellungsverwaltung
  • D. Release-Verwaltung
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

Welches Leitprinzip empfiehlt, zur Erreichung eines Ziels die geringstmögliche Anzahl an Schritten zu verwenden?

  • A. Fokus auf Wert
  • B. Halten Sie es einfach und praktisch
  • C. Ganzheitlich denken und arbeiten
  • D. Iterativer Fortschritt mit Feedback
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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